Privacy Policy — OhWash Laundry Doha

Contact & Business Details

Business name: OhWash Laundry Doha

Address: 7 Al Shafi St., Al Rayyan, Ar Rayyan, Al Rayyan Municipality, Doha, Qatar

Email: info@ohwash.pro

Information We Collect

We collect information you provide directly and information collected automatically when you use our service.

• Account and contact data: name, phone number, email address, delivery and pickup address, and account credentials when you register or place orders.
• Transaction data: order details, payment confirmations, invoices, and service history.
• Communications: messages, feedback, and customer support interactions.
• Device and usage data: IP address, browser type, device identifiers, pages visited, and interaction timestamps collected via server logs and cookies.
• Location data: approximate location derived from IP address or location you provide for pickup/delivery.

How We Use Your Information

• To provide, operate, and maintain our services, including scheduling pickups and deliveries and processing orders.
• To process payments, issue receipts, and manage billing.
• To communicate with you about orders, promotions, updates, and customer support.
• To personalize and improve our service, analytics, and user experience.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing (where applicable)

Where required by law, we rely on one or more lawful bases to process personal data, including performance of a contract, your consent, compliance with legal obligations, and our legitimate interests (such as fraud prevention and improving our services).

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect device and usage information to improve our service and user experience. Cookies may be persistent or session-based.

You can manage cookie preferences through your browser settings. Blocking cookies may affect the functionality of our service.

Sharing and Disclosure

We may share personal information with:

• Service providers: third parties who perform services on our behalf such as payment processors, delivery partners, and IT providers.
• Legal and safety: when required by law, to respond to legal process, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell personal information to third parties for their own marketing purposes.

Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and business need.

Your Rights

Subject to applicable law, you may have rights to access, correct, update, or delete your personal information, and to restrict or object to certain processing. You may also have the right to data portability. To exercise your rights, contact us at info@ohwash.pro. We will respond in accordance with applicable law.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure. If a data breach occurs, we will follow applicable legal requirements for notification.

Third-Party Links and Services

Our platform may contain links to third-party sites and integrate with third-party services. We are not responsible for the privacy practices of those parties. Review their privacy policies before providing personal information.

International Transfers

Personal information may be transferred to and processed in countries other than your country of residence. Where transfers occur, we will take steps to protect personal information in accordance with this policy and applicable law.

Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the applicable minimum age. If you believe we have collected such information, contact us and we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

OhWash Laundry Doha

7 Al Shafi St., Al Rayyan, Ar Rayyan, Al Rayyan Municipality, Doha, Qatar

Email: info@ohwash.pro